Support for Moji, Gokei, and Tsui

PRPL Development provides support for:

• Moji (com.prpl.moji)
• Gokei (com.prpl.gokei)
• Tsui (com.prpl.tsui)

Contact

Email: hej@prpl.se

When reporting an issue, please include:

• the app name;
• the app version;
• whether the device uses iOS or Android;
• the device and operating-system version, if known;
• the screen where the issue occurs;
• the steps that reproduce the issue; and
• a screenshot only if it is useful and contains no sensitive information.

The apps do not have user accounts or a PRPL Development backend, so support cannot retrieve an account history or remotely inspect or restore study progress. PRPL Development receives diagnostic information only when a user chooses to include it in a support message. Diagnostics handled independently by an app store, operating system, or device are controlled by that provider, not by these apps.

Local progress and reset controls

Study progress and settings are stored locally on the device. Use an app's clear or reset control only when intentionally removing the app-local progress identified by that control. PRPL Development cannot restore locally cleared progress from a server copy.

Updates

Over-the-air updates are disabled in the current release configuration. Install public app updates through the store where the app was obtained. Update and privacy guidance will be reviewed before over-the-air delivery is enabled.

Privacy

Read the canonical Privacy Policy for Moji, Gokei, and Tsui for details about local storage, support communication, and platform-level processing.

Accessibility problems, unclear learning content, and incorrect Japanese content can also be reported to hej@prpl.se. Include the affected screen or learning item and enough context to locate it.